Zindee takes full responsibility for packages until tracking show delivered.
In the event of a lost shipment we will replace that for you after required timeframe has passed.
We are not able to replace before the USPS required timeframes below.
Timeframe for lost packages: USA- Packages are considered lost after 15 days of no movement/delivery
INTERNATIONAL- Packages are considered lost after 45 days of no movement/delivery
*Please keep in mind that it is common for tracking to not update or appear there is no movement, especially during the holidays.