ORDER PROBLEMS
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Damaged items must be reported within 7 days of receiving shipment. Please send order number along with photo of the damaged item(s) and a message with details here. We can only replace damaged items that arrived to you damaged, not items damaged during use.
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Zindee takes full responsibility for packages until tracking show delivered. In the event of a lost shipment we will replace that for you after required timeframe has passed. We are not able to replace before the USPS required timeframes below. Timeframe for lost packages: USA- Packages are cons...
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Missing items must be reported within 7 days of receiving shipment. Please send order number along with a message of what is missing to the chat here and we can get it taken care of for you.
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TRACKING SHOWS DELIVERED BUT I CANNOT LOCATE THE PACKAGE.
Unfortunately, there isn't much we can do on this end besides confirm tracking shows delivery, but these are the best steps to take: 1. Wait a day to see if it arrives tomorrow (your carrier may have just accidentally scanned it and this is super common) 2. Check with neighbors/family members t... -
Wrong items must be reported within 7 days of receiving shipment. Please send over a message including the order number along with photo of the wrong item(s) that were received. We can be messaged on our site using the chat feature or an email can be sent to hello@zindee.com.