ORDER PROBLEMS
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Damaged items must be reported within 7 days of receiving shipment. Please send order number along with photo of the damaged item(s) and a message with details here. We can only replace damaged items that arrived to you damaged, not items damaged during use.
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Zindee takes full responsibility for packages until tracking show delivered. In the event of a lost shipment we will replace that for you after required timeframe has passed. We are not able to replace before the USPS required timeframes below. Timeframe for lost packages: USA- Packages are cons...
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Missing items must be reported within 7 days of receiving shipment. Please send order number along with a message of what is missing to the chat here and we can get it taken care of for you.
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TRACKING SHOWS DELIVERED BUT I CANNOT LOCATE THE PACKAGE.
Unfortunately, there isn't much we can do on this end besides confirm tracking shows delivery, but these are the best steps to take: 1. Wait a day to see if it arrives tomorrow (your carrier may have just accidentally scanned it and this is super common) 2. Check with neighbors/family members t... -
Wrong items must be reported within 7 days of receiving shipment. Please send order number along with photo of the wrong item(s) and a message with details here.